Frequently Asked Questions

Please look at the questions below to see if your query has been answered, or alternatively search for a answer.
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Airport Parking
Bookings
Car Hire
Cookies
First time visitors
Flights
How To Book Transfers
Lounges
Payment Methods
Prices
Transfers
Website
Airport Parking
Prior to booking, if you are departing from a larger airport like Manchester or London Gatwick, it will be in your best interests to find the correct terminal your flight departs from. This will make choosing the best car park for you easier.

Several car parks contain terminal information and may be more suitable to your journey.

When choosing your car park, the description will let you know whether you need a transfer to the terminal or not. Transfers are shuttle bus based services operating regularly around the clock transferring holiday makers to and from the airport. Off Airport parking generally always includes transfers. The car parks contain many bus stops where you wait to aboard the transfer.
The best prices can be found when booking airport parking in advance, don't just take our word for it, check out our prices now. To check our prices simply use the search box on the left. To find availability you need the time you will arrive at the car park, and the time you will collect the car and of course, the airport you wish to park in.
You will need to know the time you wish to drop off and pick up the car, the airport you are parking in, the flight numbers of your outbound and return flights and of course your car details.

Should your car details change prior to departing, not a problem just give us plenty of notice that the details have changed from the time of booking.

Airlines recommend you arrive between 2 and 3 hours before departure, so taking this into account, you would aim to arrive an additional half hour on top of that.

There are lots of options when it comes to airport parking, but they can generally be split into 3 categories; On Airport, Off Airport and Meet and Greet Parking.

On Airport

On airport parking is general preferable over off airport, simply because you are parking within the airport grounds, and hence it is usually much quicker and within walking distance to the terminal. Some larger airports have on airport parking that still requires a transfer due to their size or that you need to get to a far away terminal.

Off Airport

Off airport car parks are usually between 5 to 15 miles outside the airport boundary and require transfers to the terminal. The transfers are normally shuttle based services to and from the terminals that run every 5 to 30 minutes.

Meet and Greet

For those wishing to spend a little bit extra, meet and greet parking would be your choice. Meet and Greet services allow you to drive straight into the terminal, normally the passenger drop off zone, where you will be met by a member of the meet and greet company. They will take your car and park it securely in a nearby car park. When you return from your holiday, you your luggage has been collected you contact the company and they will have your car ready for you when you get outside the terminal.

Most airport car parks have a high level of security. This includes regular foot patrols, and security cameras placed frequently around the car park. Car parks within airport boundaries also have additional protection of the airport's normal security measures. More information about the security and safety awards of specific car parks can be found in the information box for each car park result. Remember to click on 'More Info' in the search results to get this additional information.
Bookings
After you have reserved a hotel and you have received the confirmation email. Inside this you will find details on how to login. After you have logged in click on the Voucher button. You will need a PDF file viewer to be able to view and print your vouchers.
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Your confirmation email is sent immediately at time of booking. If you haven't received it there is a good chance it may have been wrongly identified as spam (especially hotmail addresses). Please check your junk or spam folder first before contacting us.
Tickets are sent out within 10 days of departure. If you made a late booking, you may be required to collect your tickets from the tour operator at the airport. We recommend you allow extra time on arrival at the airport to complete the collection of your tickets.

If you booked with a low cost operator, you only need the reference number from your flight voucher.
You can amend your order by contacting us with your Lapalma order number(contained in confirmation email) and the details of the changes you would like. However for some changes there may be a small charge. Please read our terms and conditions for more information on possible charges. You can contact us using the help page.
We have compiled a step by step guide on how to make a booking with lapalma.co.uk. Each step is documented to help you along the way. Click here to see this process.
Car Hire
Yes, at the time of booking you can select to add on an additional driver, baby seats or child/toddler seats. These are normally payable locally and subject to availability.
Yes, all car hire purchased through us will include excess damage waiver. Details of this can be found on your car hire vouchers once you have booked. Upgrades to insurance will be shown at the time of booking if available.
Remember to plan in advance a route from the airport to your accommodation. The car hire companies can provide you with local maps, but getting a good idea in your head before you arrive will help lots.

Read up on the highway code for your destination, for example in certain parts of America, it is normal for drivers to turn right on red if there is no traffic coming and is it's safe to do so.

Find out whether you will meet any tolls en-route to your accommodation, if so it's handy to have some loose change. This can be obtained at the airport prior to you leaving.

Many UK sat navs will work abroad. Check your sat nav and see if it has support for your destination country, perhaps even borrow a friends. Most car hire companies also supply sat navs for a small fee paid locally.

Often one additional driver is free, take advantage of this and share driving abroad.

After you have selected a car to hire and proceeded through to the first booking page, all optional extras will be presented here. There are 2 tables, the table on the left contains extras that are bookable in advance, the table on the right shows extras that you can request, but are payable locally.

If you select an additional driver, you will be required to specify their full name and date of birth at the time of booking. This can be done in the passengers section.

If you request a baby seat, please email us to confirm the exact age of the child travelling so we can request the correct size of car seat for your child. Please note, help will be available from the car company but you may be required to fit the child seat yourself.

Most cars are suitable for the maximum amount of people, plus 1 suitcase per person. If you are taking extra luggage such as gold clubs, pushchairs etc it maybe better to rent a larger vehicle. Details of the suitable luggage allowances per car are shown when searching for car hire.
Using the search menu on the left, specify the time you wish to collect the car, and the time you want to return it. This will be pick up and drop off times, rather than your flight times. Select your arrival airport hit check availability. Results will be returned on the next page, remember to click 'More Info' in the search results for more details.
The local agent may try to offer you a better vehicle on arrival. Please note the majority of the staff at these companies are on commission and will try their best to get you to take a better car. Please remember, you are at no obligation to take any upgrade, unless of course they offer it to you for free.
The minimum age is generally 21, this can vary per destination and can be checked using the More Info link in the search results. To drive abroad you must have an active drivers license and held it for at least one year. You will need to take your drivers license with you, and any paper counterpart you may have. A passport may also be required for additional verification.
Full instructions will be provided by the car rental agent on arrival, but generally you just make your way to the airport with plenty of time before your flight, 2 to 3 hours minimum. On arrival at the airport follow signs for car rental returns. Depending on the size of the airport, there may be signs for each car hire company, if so follow the one you are booked with. A representative will meet with you, check over the car, and help you on your way.
When you arrive at your destination airport, you need to make your way to the car rental desk. Details will be attached to your voucher about the local agent and their opening hours. When you arrive at the desk you will need your license along with a credit card in the driver's name which will be used as a deposit should you incur any additional expenses whilst using the car.
All prices quoted on the site include the rental of the car, drivable by one named user, any airport fees, unlimited mileage (unless otherwise stated), collision damage waiver, theft waiver, third party liability insurance and standard damage excess waiver (SDEW). The SDEW is optional and can be removed in the booking process should you wish, but we do recommend it.
Cookies
Cookies are small files typically containing alphanumeric text downloaded to a users device when browsing a website. They are often used to remember site preferences and user information to improve the experience for the user.
If you wish to use the site without cookies enabled, you can change the settings on your web browser to do this. Below is examples of how to change the settings for the most popular browsers. If your browser is not listed here, please see the manufacturer's website for more information.

Microsoft Internet Explorer
  • Select Internet Options from the Tools menu.
  • Select the Privacy Tab.
  • You can now change the overall privacy settings, or make site specific settings by clicking on the Sites button.

Mozilla Firefox
  • Select Options from the Tools Menu or Preferences from the Firefox menu.
  • Select the Privacy Tab
  • Select from the dropdown 'Use Custom Settings for history'
  • This will open up options that will allow you to change site specific settings.

Google Chrome

  • Click on the spanner icon at the end of the address bar.
  • Select Settings.
  • Click on Show Advanced Settings at bottom of page.
  • Click on Content settings.... for cookie controls.
We use cookies on the site to enhance the search and booking experience, as well as allowing you to login to the members' area. For example, if you search for 2 adults and 1 child aged 4, we will store this information in a cookie to save you re-entering it each time you want to search a new location.
If you disable cookies, you will still be able to search and book on our site, however the experience will be less enjoyable. You may have to re-enter search criteria from scratch should you with to search on a different item. You will not be able to access the members' area and hence will need to inform us post booking that you require documentation to be posted for this reason.
First time visitors
Member of ABTAYes lapalma.co.uk is a member of ABTA. Our ABTA number is P6623
Ordering through Lapalma couldn't be safer. We have a secure certificate that encrypts all sensitive information during transport across the internet. This makes it impossible for people to read any of your details. There are logos provided on the ordering page just to remind and prove to you the site is secure.
Ordering through the site is simple. Select your holiday requirements from the left hand search menu, then click on Check Availability. The site will then search for the best details matching your criteria. If any are found, they will be listed on the page along side a booking button. By clicking on 'Book' you will be taken to the start of the booking process.
You can find our full terms of use here and terms and conditions here.
Flights
Low cost airlines do not offer the ability to pre book meals, instead they operate a snack trolley mid flight for you to purchase food. Charter airlines such as Thomson and Thomas Cook allow you to buy meals, if available these will be offered as optional extras on the final booking page. A meal/snack is included with scheduled flights such as British Airways and Virgin Atlantic.
Yes, please ensure you take your passport on holiday with you. It is vital to ensure you are allowed to make your journey.
Flight arrival times are "To Be Confirmed". The tour operator has not confirmed its arrival slots at this time, however these will be confirmed when you receive your tickets.
The department of transport has published guidelines to the security requirements for all passengers departing UK airports. A link is provided below :

Guidelines


You can find full details of baggage and luggage weights, along with any extras that can be added here.
How To Book Transfers
A transfer can be made at the time of your holiday booking after your have selected your flight and hotel combination. If you already have a booking and wish to add on transfers, please use the search menu on the left to search for availability. If you are looking for more choice we can also recommend Airport Transfers.
Lounges
Airport lounges are perfect for outbound flights because it eliminates the need to guess what the traffic is going to be like for your journey to the airport. You can leave in plenty of time and enjoy the relaxation and facilities of the airport lounge as the first treat of your holiday. Similarly for your return journey, the airport lounge can provide the ideal solution to bridge the gap between an early check-out and a late flight, especially as many have facilities to freshen up or take a shower.
Children are welcome in most airport lounges and others have age restrictions. Please ensure that you check the relevant lounge description prior to booking.
The airport lounges are located in the terminal building, usually airside. Most have wheelchair access and many have disabled toilets but we would advise you to check the relevant lounge description prior to booking.
We sell access to airport lounges in the UK as well as many other airports in Europe and beyond, so you might well be able to book a lounge pass for both your inward and your outward journey. Please refer to the current list below:

Aalborg (AAL), Aberdeen (ABZ), Alicante (ALC), Antalya (AYT), Athens (ATH), Barcelona (BCN), Belfast International (BFS), Birmingham (BHX), Blackpool (BLK), Bordeaux (BOD), Bristol (BRS), Brussels (BRU), Cardiff (CWL), CDG Paris (CDG), Copenhagen (CPH), Dalaman (DLM), Dublin (DUB), East Midlands (EMA), Edinburgh (EDI), Exeter (EXT), Faro (FAO), Glasgow (GLA), Gran Canaria (LPA), Heraklion (HER), Humberside (HUY), Inverness (INV), Larnaca (LCA), Leeds Bradford (LBA), Liverpool (LPL), London Gatwick (LGW), London Heathrow (LHR), London Luton (LTN), London Stansted (STN), Lyon (LYS), Madrid (MAD), Malaga (AGP), Malta (MLA), Manchester (MAN), Naples (NAP), Newcastle (NCL), Nice (NCE), Palermo (PMO), Paphos (PFO), Porto (OPO), Prague Ruzyne (PRG), Teeside (MME), Tenerife North (TFN), Venice (VCE)
Services and facilities vary but, we do provide details for each airport lounge, which you can read before you book. The minimum you can usually expect from an airport lounge will be a relaxing atmosphere and comfortable seating with complimentary newspapers and magazines, unlimited alcoholic and non-alcoholic drinks and snacks plus, flight information screens so that you can keep an eye on your boarding time. Many lounges enjoy views over the runway(s) and the vast majority also have television screen(s), WiFi and/or wired internet points, business desks and/or meeting areas and, toilets. The larger airport lounges have wide ranging and luxurious amenities such spa services, video gaming zones, bars and restaurants, patisseries, complimentary meals suited to the time of day, waiter service, showers and washrooms.
Do you usually arrive at the airport with moments to spare or, with so much free time you spend a fortune milling around the cafes or, become bored senseless before you even board the plane? By pre-booking your pass into an airport lounge you can enjoy up to 3 hours chilling in comfortable, peaceful surroundings and taking advantage of the complimentary drinks, food and services available.
It is not essential to pre-book as most lounges will accept payment on arrival, provided they have the space to accommodate you. However, lounges do become fully booked and pre-booking is a great way to secure the best price.
Payment Methods
You can make further payments or pay the balance by logging in to manage my booking.
Yes, up to 14 weeks before your departure. Deposit amounts are dependent on the accommodation supplier and/or airline chosen.

You can make further payments or pay the balance by logging in to manage my booking. Any remaining balance will be automatically charged to your card 14 weeks before your departure.
3D Secure is a new method that the banks have introduced to reduce fraud. By asking you to specifiy a password, that only you and the bank should know, the bank is ensuring that it's definitely you making the booking. The 2 common methods are Verified By Visa, and Mastercard Secure code.
We accept payment by debit/credit card. Visa, Mastercard, American Express, Switch, Maestro, Solo, Electron, JCB and Delta.
Paying by credit card will add a 2% surcharge onto your booking.
Prices
When you search "Flight Only" or "Flight + Hotel", flight prices are clearly identified. When you search "Hotel Only" flights are not included.
When you search for availability on a flight or a hotel,
the prices you see are the TOTAL PRICE of your booking.
Flight prices also include any taxes or supplements you'll be required to pay.
We firmly believe that the price you see is the price you pay!
Airport to resort transfers are only included when you select a transfer from the search results. If you have selected a transfer it will be confirmed to you on the booking pages.
Yes!
We work very hard to bring you the cheapest prices we can on lapalma.co.uk.
We don't pay for any advertising and rely on customers finding us through search engines or other holiday sites. This saves us having to inflate our prices to cover those costs.
Tell your friends, family, neighbours and workmates! Help us spread the word!
Transfers
A direct transfer will go directly to the resort/hotel you are travelling to. It could either be a coach, minibus or taxi and you could share with other guests depending on the number of passengers.
A Mini Coach Transfer is generally a private method of transfer to and from your hotel but aimed at larger parties where a taxi would not be sufficient or when a smaller party needs a greater capacity for luggage. Usually a party of 8 or more would use this method of transfer.
A Private Transfer is generally a taxi or taxis that are hired just for your party. The journey will be direct to your hotel with no other stops. This method of transfer is often the quickest as its direct and there is no waiting for other holiday makers to be transferred.
A Shared Shuttle Transfer is simply transfer to your chosen resort by bus or coach. The bus will generally hold about 50 passengers which may be going to different hotels, consequently your transfer time may be a little longer with the extra stops. However this is one of the most cost effective methods of transport to your hotel.
Speedy Shuttles offer a quicker service than standard shuttle transfers and have a maximum of 4 stops en-route.
A Taxi Transfer is a transfer by taxi arranged just for your party to and from your hotel. A taxi is direct and will make no other stops making it the quickest method of transfer.
A private transfer is a taxi or vehicle reserved completely for your party. The private transfer will be waiting for you on arrival and will take you directly to your hotel or apartment. Private transfers are normally more expensive than a shuttle bus/coach transfer due to them being quicker than a shuttle, door-to-door and exclusively reserved for you.
A shuttle transfer is usually a shared bus or coach, which sometimes entails waiting for other passengers and making stops at additional locations. Occasionally, the transfer will be collecting passengers from two or three flights. The waiting times will be kept to a minimum but shuttle transfers do take longer than private transfers and this is reflected in the price difference. All collection times are given as an approximate guideline and are not always accurate due to the nature of shuttle transfers and the delays that can be encountered.
An Executive Private Transfer is a private method of transfer to and from your hotel in a luxurious style, chauffeur driven limo/executive town car. This method of transport is usually for those looking for a more exclusive experience.
All transfer types include 1 suitcase per person as the standard luggage allowances. If you require any additional luggage before you travel such as car seats, golf clubs etc. you will need to contact us before departure to arrange this. There may be an additional local charge for any excess luggage. Passengers take full responsibility for their own luggage on all types of transfers.
Website
If you have any problem with the site, or question you haven't found the answer for here, please use our contact help page. This can be found here.
The "offer box" gives you finer detail about the offer you are interested in, as well as how long the offer has been on the site for. This gives you a better indication to whether it's still available, with a Check Availability button that will do all the hard work for you.
lapalma.co.uk acts only as an agent in respect of all bookings we take and/or make on your behalf. For all arrangements, your contract will be with the supplier of the arrangements in question. You may decide to make one or more bookings with us at the same time, however all bookings are available to be purchased separately at the same price as they are if booked together. This means that any multiple bookings do not constitute a package as defined in the Package Travel Regulations 1992. Please see our booking conditions for further details.
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